Training Policies

Elevate & Empower, PLLC

These policies apply to professional workshops offered by Elevate & Empower, PLLC, including Working Effectively with Teenagers. The registration page for each offering identifies its date, delivery format, price and applicable credit information.

Program fees refunds and cancellations

Fees and registration

The registration page for each offering lists the total participant fee, any available discounts, payment deadline, and what is included before payment is collected. Registration is confirmed after payment, or written confirmation of a complimentary place. Required learning materials and an electronic completion certificate are included in the advertised fee; any optional purchases are disclosed separately.

Participant cancellation

Email cancellation requests to Lexi@elevate-empower.life. Requests received at least seven calendar days before the published start time receive a full refund. Requests received less than seven calendar days before the start time and no-shows are nonrefundable. Before the workshop begins, a participant may request one transfer to another scheduled offering of the same program within twelve months, if space is available. If no suitable offering is scheduled, the late-cancellation refund rule applies. Transfers do not guarantee that a future offering will carry any particular CE approval.

If an emergency prevents attendance, contact us as soon as possible. We will review requests for an exception individually and document the decision. Approved refunds are initiated within ten business days of the decision, normally to the original payment method. The payment processor may require additional time to post the credit. Statutory refund rights, if applicable, are not limited by this policy.

Provider cancellation and material changes

If Elevate & Empower cancels the program, participants receive a full refund. If we materially change its date, delivery format, presenter or advertised credit availability, participants may choose a full refund or accept the revised offering. We notify registered participants promptly using their registration contact information and initiate requested refunds within ten business days. We do not require participants to accept a credit for a future program.

Technology and interrupted delivery

Live online participants need a reliable connection and the equipment listed on the registration page. Contact us before the event about access needs. If a provider or platform failure prevents completion, we offer an equivalent live rescheduled segment or a full refund. If a participant loses access, we first review the attendance evidence and available remedies. Personal connection failures follow the participant cancellation and exception policy unless the provider failed to deliver an agreed accommodation. Credit is issued only for verified qualifying instruction and satisfaction of the published completion requirements.

Participant complaints and disputes

How to raise a concern

We welcome concerns about content, presentation, access, fees, credit, or other workshop experiences. Send the program title and date, a description of the concern, any relevant supporting information, and the resolution requested to Lexi@elevate-empower.life. You may also call 720-255-9283. We can assist with documenting an oral complaint or providing an accessible submission method. Please avoid including identifiable client information.

Review and response

Lexi Ellis acknowledges complaints within five business days of receipt. She reviews the complaint and relevant records, invites clarification when needed, and provides a written response ordinarily within fifteen business days. The response explains the findings, any remedy or corrective action, and how to request reconsideration. If additional time is necessary, we explain why and provide an expected response date. Remedies may include correcting a record, providing an accommodation, revising materials, offering a refund, or another appropriate resolution.

Reconsideration and conflicts

A participant may request reconsideration within fifteen business days of the written response and may supply additional information. We ordinarily respond within fifteen business days. If the complaint concerns Lexi Ellis personally or she has a conflict of interest, she will arrange review by a qualified person who was not involved in the disputed conduct. The reviewer’s identity and relevant qualifications will be communicated to the participant; access to complaint information will be limited to what is needed for review.

Privacy and external options

We handle complaints discreetly, limit access to people who need the information, and prohibit retaliation for raising concerns. Confidentiality cannot be absolute where review or required reporting involves disclosure. Participants retain the right to contact applicable licensing or regulatory bodies and any applicable continuing education approval organization. Our internal process does not require a participant to waive or delay those rights.

Attendance and participation

Attendance is verified throughout the instructional portions of each workshop. In-person participants check in and out, and staff record absences and return times. Live online participants register individually, use an identifiable display name, and participate in periodic learning responses or accessible alternatives. We review platform attendance reports and participation records to resolve discrepancies. Please tell the administrator promptly if you lose your connection or need to leave.

Breaks, orientation, independent testing and evaluations are not counted as instructional time. Personal disclosure is optional. Creative activities, including art and games, have equivalent verbal, written or observer options. Contact us before the workshop to discuss accommodations; later requests are also considered.

Completion and certificates

For the four-hour Working Effectively with Teenagers program, participants must attend all 240 instructional minutes, complete the practice activities or accessible alternatives, and obtain at least 8 of 10 correct on the course post-test after feedback. One reassessment is available within ten business days. The post-test and evaluation take place outside the credited instructional time. These are provider completion requirements. No certificate is issued for registration alone or for partial attendance.

Eligible participants receive an electronic certificate within ten business days after the program ends and all completion requirements are verified. If reassessment or approved live make-up is needed, the ten-business-day period starts when the last requirement is satisfied. We communicate any unresolved requirement promptly. Evaluation responses may be anonymous and are not matched to certificate eligibility; no favorable rating is required.

Missing instruction and certificate corrections

We do not issue a full-hours certificate for partial attendance. Any make-up learning must be arranged with the administrator, delivered live and interactively, and permitted within the applicable program approval. Otherwise, an eligible future live offering may be available under the transfer policy.

Contact Lexi@elevate-empower.life for certificate corrections or replacements. After verifying the request against the registration record, we aim to provide a corrected or replacement certificate within five business days at no charge.

Participant records and feedback

We restrict access to participant records and retain program records and secure backups for at least five years after each offering. We do not publish participant rosters or share them for marketing without consent. Avoid sharing client-identifying information in workshop activities or feedback.

Every participant is offered a program evaluation. Feedback is voluntary, reviewed for improvements, and retained securely. The evaluation states whether responses are anonymous; participants can contact the administrator separately to request a reply.

Contact

Lexi Ellis, MA, LPC
Elevate & Empower, PLLC
Lexi@elevate-empower.life | 720-255-9283